Improvement Extra

Who is this for? 

This course will teach you how to apply proven methods and techniques to enhance the reliability of your healthcare processes.  

 
About the course 

Reliability in healthcare means providing high-quality care to the right patient, at the right time, in the right place, and with the right treatment. Reliable processes are essential for ensuring safety, effectiveness, efficiency, and reducing variability and waste. However, human error is unavoidable, so we need to design our processes and systems to minimise the chances of mistakes and mitigate their consequences.  

In this half-day course, you will learn the basics of reliability in healthcare, how to measure and improve it, and how to use a tool called Failure Modes and Effects Analysis (FMEA) to identify and prevent potential failures in your processes. By the end of this course, you will have the skills and knowledge to create more reliable processes and deliver better care to your patients and staff. 

This course covers the following topics: 

• What is reliability in healthcare and why is it important? 

• How to measure reliability in your processes and identify gaps and opportunities for improvement 

• How to prevent and mitigate unreliable processes using human factors principles and strategies 

• How to use FMEA to analyse your processes, identify potential failure modes, and prioritize actions to reduce risks and improve reliability 

• How to develop and implement a reliable process 

 
Included in course: 

• All levels  

• Half day course 

• Classroom and/or virtual learning 

• Practical  

• E-certificate on completion 

 
What will you learn? 

This course will: 

• Introduce you to the concept of reliability and its key principles for designing reliable processes that improve patient safety and satisfaction 

• Provide you with practical tools and strategies that help you work safely and efficiently in your healthcare setting 

If you have a question about this course or would like any additional information, please get in touch with the Academy

Sign up here

Who is this for? 

If you want to improve the processes and systems in your healthcare setting, this half day course is for you. You will learn how to apply the principles of process mapping and learn which types of process map you could use to support your workplace. This course is a good follow-up for those who have undertaken other improvement courses, as it builds on what you have learned. 

About the course 

Process mapping shows you what, when, where, who and how things happen in a process or system. It helps you see how things work and how to improve them. This course will teach you how to use process mapping effectively in your work and help you to identify wastes in your processes to make improvements. Here is a short animation that explains more about process mapping: 

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Included in course: 

• All levels  

• Half day course 

• Classroom learning 

• Practical  

• E-certificate on completion 

What will you learn? 

This course will: 

• Help you identify inefficiencies within your processes to make improvements 

• Explore different types of process mapping, such as swim lane diagrams, value stream mapping, SIPOC and spaghetti diagrams 

• Practice and discuss how to use process mapping with your teams and gain confidence to lead process mapping sessions 

If you have a question about this course or would like any additional information, please get in touch with the Academy

Sign up here

Who is this for? 

This course is for those who want to make their healthcare work more efficient and effective.  

About the course 

This course will teach you how to use 5S, a tool that helps you and your team organise your workplace and eliminate waste. 5S can also help you to increase quality and safety in your organisation. 5S stands for five steps that you can follow to improve your work environment:  

• Sort: Remove what you don’t need 

• Set in order: Put everything in its place 

• Shine: Keep the area clean and tidy 

• Standardise: Agree on a consistent process 

• Sustain: Maintain and improve continuously  

This course is a half day course that will show you how to apply 5S in your work setting. 

Included in course: 

• All levels  

• Half day course 

• Classroom and/or virtual learning 

• Practical  

• E-certificate on completion 

What will you learn? 

This course will: 

• Show you how 5S methodology can improve quality and safety, save time and money, and reduce waste in health and care settings  

• Provide you with interactive, practical, and collaborative learning experiences that will boost your confidence to apply 5S in your workplace 

• Clarify the benefits of using 5S for your patients, staff and the organisation 

If you have a question about this course or would like any additional information, please get in touch with the Academy

Sign up here