Please could you provide the following information:
• Number of Employees
• Number of IT Staff
• The name of your current IT Service Management Software and the company that supplies it
• Whether this this a Cloud / SaaS or On-Premise Solution
• The number of licences and whether these are Named or Concurrent
• The length of your current contract for this Software / Service
• The contract expiry date, and whether you intend to change it
• The Contract Review Date: (approximate date of when the organisation is planning to review this contract.):
• The Annual cost of the contract
• The Total cost of the contract
• The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible)
• The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible)
If this solution is currently on Premise, please could you also provide the following information:
• Do you have a cloud migration strategy?
• If so, is there specific budget allocated to this?
• Would you be looking to move to a cloud service at the end of the current contract ?
Thank you for your request dated 14th September 2022.
• Number of Employees 2375 (as at 22nd September 2022)
• Number of IT Staff 56 (as at 22nd September 2022)
• The name of your current IT Service Management Software and the company that supplies it ServicePoint is internally developed by Digital Health and Care Wales (DHCW) contact details are below.
Freedom of information - Digital Health and Care Wales (nhs.wales)
• Whether this this a Cloud / SaaS or On-Premise Solution On-Premise
• The number of licences and whether these are Named or Concurrent N/A
• The length of your current contract for this Software / Service N/A
• The contract expiry date, and whether you intend to change it N/A
• The Contract Review Date: (approximate date of when the organisation is planning to review this contract.): N/A
• The Annual cost of the contract N/A
• The Total cost of the contract N/A
• The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible) DHCW contact details above
• The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible) DHCW contact details above
If this solution is currently on Premise, please could you also provide the following information:
• Do you have a cloud migration strategy? N/A
• If so, is there specific budget allocated to this? N/A
• Would you be looking to move to a cloud service at the end of the current contract ? N/A
John Lawson
Head of Information Governance
Public Health Wales NHS Trust
If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of the decision, you should write to the Corporate Complaints Manager, Public Health Wales NHS Trust, 3, Number 2, Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.
If you are not content with the outcome of your complaint or review, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Trust. The Information Commissioner can be contacted at:
Information Commissioner for Wales
2nd Floor
Churchill House
Churchill Way
Cardiff
CF10 2HH
Telephone: 029 2067 8400
Email: wales@ico.org.uk