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FOI 2024 026 - Hearing loss


Information Requested:

  • How many GP surgeries provided ear wax removal services in 2023? 

  • How many GP surgeries provided ear wax removal services in 2010? 

  • Number of people diagnosed with hearing loss in 2010  

  • Number of people diagnosed with hearing loss in 2023 

  • Number of A&E admissions for ear infections in 2010 

  • Number of A&E admissions for ear infections in 2010. 


Information provided for the answer:

Thank you for your request dated 1st February 2024. 

Public Health Wales do not hold this specific information.  

We do, however hold information relating to the Congenital Anomaly Register and Information Service (CARIS). CARIS collects information about any foetus or baby who has or is suspected of having a congenital anomaly. One of the areas CARIS examine is information surrounding ear anomalies and hearing loss.  

All children with hearing loss must have a component of sensorineural hearing loss to be registered on CARIS. 

The number of children diagnosed with hearing loss and reported to CARIS and born in 2010 is 73 

Numbers for 2023 are not yet available. This works in financial years and most of 2023 data will not be available until after the close of the current 2023/24 financial year. Data typically becomes available in July. 

Our last completed year is 2022 .18 cases have so far been recorded. Some sensorineural hearing loss is progressive and becomes more noticeable when children start school. This in part will explain the lower numbers in 2022 compared to 2010. 

Public Health Wales is the public health service for Wales and as such is an independent NHS Trust. Therefore, do not have access to this specific information requested. As an organisation we have no jurisdiction over the activities of Health Boards and other NHS Wales organisations. This means we frequently do not have access to the data that they produce.  I have provided contact details for all the Health Boards below; you would need to contact them individually for the information they hold on GP’s and A&E. Welsh Government and Digital Health and Care Wales (DHCW) may hold information on the amount of people diagnosed. I have provided their contact details below for you to contact.  

Aneurin Bevan University Health Board 

Betsi Cadwaladr University Health Board 

Cardiff and Vale University Health Board  

Cwm Taf Morgannwg University Health Board 

Swansea Bay University Health Board 

Hywel Dda University Health Board 

Powys Teaching Health Board 

Velindre University NHS Trust 

Making a FOI request - Velindre University NHS Trust 

Welsh Government  

Requesting information from the Welsh Government (FOI requests) | GOV.WALES 

Digital Health and Care Wales 

Freedom of information - Digital Health and Care Wales ( 


If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of the decision, you should write to the Corporate Complaints Manager, Public Health Wales NHS Trust, 3, Number 2, Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.

If you are not content with the outcome of your complaint or review, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Trust. The Information Commissioner can be contacted at:

Information Commissioner for Wales
2nd Floor
Churchill House
Churchill Way
CF10 2HH

Telephone: 029 2067 8400