There are staff who could work from home but don't have the equipment to do so such as laptops and VPN's. What should line managers do in this situation?

It is understandable that our staff will want to carry on working on their commitments, but unless your work is on the list of critical functions supporting our response to COVID-19 or other key business activities, you need to suspend that work. This will relieve the pressure on our IT systems and teams as well as keeping the national networks free from non-essential traffic.   

IT requests for equipment are being prioritised for those directly involved in the COVID-19 response and our critical functions.

The business critical functions are:

  • Microbiology
  • Health Protection
  • Informatics
  • Communications
  • Estates
  • Finance
  • Parts of screening
  • People and Organisational Development

To manage this going forward, please can any requests for IT equipment be sent through to Alessandro.DiRonato@wales.nhs.uk in the first instance and or Christopher.Orr@wales.nhs.uk and these will be prioritised accordingly.

If you have a technical issue, please report these through to the IT service desk as normal.