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Leading research to understand experiences of using the internet to support your health

Digital technology and health in Wales 2021

The Research and Evaluation Division is working with DJS Research to understand people’s experiences of using the internet and other digital technologies to support their health. 

We know that using the internet can have a large impact on how we live our lives, including how we access information and services relating to our health. We also know that the way in which we use and rely on the internet may have changed during the pandemic.  

That’s why we’ve asked DJS Research to help us understand how people in Wales use the internet to support their health, and better understand their experiences online.  We need to find this out so that we can use this information to help others across Wales during the pandemic. You may also contact us if there is anything that is not clear or if you would like more information.


What could I be asked to do?

To do the research we need to speak to people over the age of 16 who live in Wales.  This is why you may have recently received a telephone call to take part in a survey. The survey is delivered over the phone and expected to last 10-15 minutes.

DJS Research are working on behalf of Public Health Wales.

They are contacting a random sample people across Wales, using both landline and mobile telephone numbers.

Public Health Wales has a statutory responsibility to conduct and commission research that provides information that can protect the health of the people of Wales.

For information on this, please visit the UK Government website here:

The Public Health Wales NHS Trust (Establishment) Order 2009


Do I have to take part?

No. It is up to you to decide whether or not to take part. Your participation is entirely voluntary. You have the right to withdraw from the study at any time without explanation and your data will be removed from the dataset. A decision to stop will not affect your rights, any current or future health treatment, or any services you receive. If you wish to withdraw your responses after completing the survey please feel free to contact us using the details provided below.


What are the possible benefits or harms of taking part?

You may not receive any direct benefit for yourself as a result of taking part in this study. The responses will help us to better understand and inform our short, medium and long-term planning to improve the use digital technologies to support health within Wales. We will use the information you provide to make recommendations to Public Health Wales and Welsh Government on how we can better support people’s health on the internet.

The questionnaire asks about issues that relate to your health and mental wellbeing. Please remember that you are free to withdraw from study at any time and can skip any questions that you don’t want to answer, and your answers will be kept confidential.

 If you would like support with any of the issues raised in the questionnaire, you can contact:

  • Your GP or another member of your healthcare team  
  • Mind – promotes the views and needs of people with mental health problems. Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm), website:


What will you do with my results?

The findings from the study will be presented in the form of a short research briefing, academic journal articles and presentations. It is expected that the findings will be available in Spring 2022. A summary of the findings will be available on Public Health Wales website. If you would like a copy, please contact us using the contact details we will provide.

No individuals will be described or identified in any reports or papers which may result from this study.


Will my data be kept confidential? 

Yes, all your information will be stored in accordance with data protection laws.

The responses you provide will be anonymised.  

You can read a privacy notice for the study here:

DJS Research:: Terms

Public Health Wales privacy notice can be read here:

 in English: Privacy Notice

and in Welsh: Hysbysiad Preifatrwydd

Information will only be shared with others if you disclose to us that you or someone else is in danger of harm.  If a safeguarding issue is shared with us this will be shared with the relevant services.  This is in line with the Services and Wellbeing (Wales) Act. 


Has this project been ethically reviewed?

The project has been reviewed by the Public Health Wales Research and Development Office, and also received Health Research Authority (HRA) and Health and Care Research Wales (HCRW) Approval.


Where do I go if I have any further questions?

If you have any further questions or queries, please do not hesitate to contact the research team on the contact details below: 

Public Health Wales

Dr Karen Hodgson 
Population Health Insights Programme Lead 
Research and Evaluation Division 
Public Health Wales NHS Trust 
Number 2 Capital Quarter 
Tyndall Street 
Cardiff CF10 4BZ 

029 2022 7744 


Dr Kate Isherwood 
Senior Public Health Researcher 
Research and Evaluation Division 
Public Health Wales NHS Trust 
Number 2 Capital Quarter 
Tyndall Street 
Cardiff CF10 4BZ 


DJS Research 
3 Pavilion Lane 
Cheshire SK6 7GH 

01663 767 857

Formal complaints can also be made directly to the Public Health Wales concerns team:

Phone: (029) 2010 4294


Post: Director of Quality, Nursing and Allied Health Professionals
Number 2 Capital Quarter
Tyndall Street
CF10 4BZ