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World Patient Safety Day 2020: Case Studies

West Quay Medical Centre Improvement Team: Patient Access Project

The Improvement Team at West Quay Medical Centre (Barry) took a systems approach to patient access, improving patient safety over 75 PDSA cycles of iterative change, all, within existing resources.

NHS Wales Informatics Service: The National Transformation of Nursing Documentation

This 18 month collaborative programme involved executive and nursing end users supported by multidisciplinary teams throughout Wales.

Emergency Laparotomy Cymru: Introduction of an escalation trigger tool into the emergency department for patients with acute abdominal pain

A test of change was initiated in the Royal Gwent Hospital (Newport) Emergency Department to reduce the time between a patient being referred to the surgeon, and their assessment for those identified as high risk in the RCS criteria.

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