Under the Welsh Language (Wales) Measure 2011, the NHS in Wales has a statutory duty to deliver their services to the public in both Welsh and English.
This legislation gives the Welsh language official status in Wales, and reinforces the principle that the Welsh language should not be treated less favourably than the English language in Wales.
The Measure states that individuals in Wales should be able to conduct their lives through the medium of Welsh if they choose to do so.
Since 30 May 2019, Public Health Wales is subject to the Welsh Language Standards set by the Welsh Language Commissioner under Section 44 of the Welsh Language (Wales) Measure 2011.
More than just words is the Welsh Government’s Strategic Framework for the Welsh Language in Health and Social Care. Its aim is:
As an NHS organisation, Public Health Wales has a responsibility to support the Welsh Government to achieve these aims.
Our fourth and latest Welsh Language Standards Annual Report for the period between 1/4/2022 and 31/03/2023 can be viewed here.
Public Health Wales takes all complaints seriously, and we welcome complaints made in Welsh. Your complaint will not be treated less favourably than a complaint in English.
If you would like to make a complaint about our compliance with the Welsh language standards, please visit the Complaints page on our website.
Alternative you can contact the Welsh Language Team directly at: Welsh.PHW@wales.nhs.uk
You also have a right to direct any complaints relating to the Welsh language to the Welsh Language Commissioner.
The Welsh Language team promotes the use of the Welsh Language within Public Health Wales. We support the organisation to work bilingually and to comply with Welsh Language legislation.
Our work includes supporting departments to develop Welsh language services, supporting staff who are learning or developing their Welsh skills and supporting our teams to ensure that Public Health Wales offers the best service possible to the public in Wales.
If you have any questions regarding the Welsh Language at Public Health Wales, please contact us: Welsh.PHW@wales.nhs.uk