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FOI 2023 47 - Letters


Information Requested:

Under the Freedom of Information Act 2000, I would like to request the following information:
How many letters were sent via post 
How many appointment and appointment reminder letters sent via post
How many change of appointment letters sent via post
How much is spent on post for change of appointment letters? 
How many pre-admission and pre-arrival letters sent via post
How much is spent post for pre-admission and pre-arrival letters? 
How many pages are in the average letter sent via post
How much is the total printing costs of letters sent via post 
How much is the total stamp / franking costs of letters sent via post 
How much is spent on post in total
If it is possible, I would like this information to be broken down by NHS Trust and given as a total for the NHS Wales, across a 5 year period, up until 31st March 2023. If it is not possible to retrieve the data in this exact format, then please share what is available and detail of the timeframes.


Information provided for the answer:

Thank you for your recent request dated 4th April 2023.

I’m afraid that we do not have ready access to all of the information that you require in one system or place and accordingly I have estimated that it would take in excess of 20 hours of staff time to confirm that we held the data requested. The Act allows for me to refuse a request on the grounds that the cost of compliance would exceed the cost limit as laid down by the Secretary of State (which currently equates to 18 hours of work).

As a result, this request is refused in line with Section 12 of the Freedom of Information Act 2000 and this serves as a formal refusal notice.

If you would like to reconsider your request and possibly narrow it down to make it less onerous for my organisation it may well be that we can assist you with your request.

Please note that as per our acknowledgment email, this response is on behalf of Public Health Wales NHS Trust as we do not hold this data for all of NHS Wales. For detail on the Health Board costs you will need to contact each Health Board individually.

I have provided contact details for each Health Board below.

Aneurin Bevan University Health Board

Betsi Cadwaladr University Health Board

Cardiff and Vale University Health Board

Cwm Taf Morgannwg University Health Board

Swansea Bay University Health Board

Hywel Dda University Health Board

Powys Teaching Health Board


If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of the decision, you should write to the Corporate Complaints Manager, Public Health Wales NHS Trust, 3, Number 2, Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.

If you are not content with the outcome of your complaint or review, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Trust. The Information Commissioner can be contacted at:

Information Commissioner for Wales
2nd Floor
Churchill House
Churchill Way
CF10 2HH

Telephone: 029 2067 8400