Setting up Teams

Step 1 – Multi-Factor Authentication (MFA)  

You must first set up MFA, which will allow you to securely access these services. This needs to be done for anyone using Teams, whether you use it on your phone or not.

1. Go to https://mysignins.microsoft.com/security-info whilst connected to the NHS network (in the office or over VPN).  (This can be setup off-network but is on request to the service desk only)

2. Follow the video below or use the MFA Setup Guide  

Please note: if you change your mobile phone, you must remove the authenticator app as a sign in method then follow this process again with your new phone.
 

Step 2 – Download the Teams app 

Once MFA is complete, you can simply download the Teams app from the App Store or Google Play. Follow the Teams Mobile Setup guide for set-up. 

Step 3 – Finish! 

You can now use the app to connect and chat with colleagues across the organisation. Your Teams, Channels and Chats will all synchronise and be kept up to date, even when you are not connected to the VPN. You can allow notifications to alert you to any messages, and you can also call people directly from the app.

If you have any technical issues, please contact the Service Desk (phw.servicedesk@wales.nhs.uk).