The decision has been made to maintain the call centre from 8am – 8pm 7 days a week.
We understand the need to give staff a chance to recharge whilst we are in the current calmer phase, whilst still maintaining the service. Having looked at this, the following changes to the working pattern for the contact centre will be made from 10 August 2020:
The rotas for CQ2 will continue to be organised by the rota team.
For the call takers and call advisors there will be two shifts available:
Supervisor shifts will be 07:45am – 14:15pm and 14:00pm – 20:15pm
The Contact Centre Managers will work Monday to Friday 9am - 5pm to provide representation at the various sub group meetings that take place. They will also provide support on an on call basis for the 8am -8pm 7 days a week.
If you have any questions or queries on any of the above, please send through to email@example.com