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Optimising Vaccine Uptake: Using motivational interviewing for better conversations


Health professionals and vaccinators have an important role in vaccine conversations and are reported by the public as trusted sources of vaccine information. The approach and style of a vaccine conversation can make a real difference in understanding individual hesitancy, addressing barriers, and influencing vaccine uptake.

Designed in collaboration with the Behavioural Science Unit, the Training and Guidance Team and the Vaccine Preventable Disease Programme, this module aims to provide you with the skills and knowledge required to implement motivational interviewing techniques when you are having vaccine-related conversations. 

Suitable for:

The module is suitable for any health professional who has vaccine related conversations.


30 minutes


NHS Wales staff can access the module via ESR. For more guidance on how to access the course see:

How to access the Motivational Interviewing module on ESR

For staff that don’t have access to ESR or work outside of NHS Wales you will need a username and password to access the Learning@Wales website. To request a username and password please contact

Tell us your name, job title and place of work and an account will be created for you. If you have an email address ending with or email, click here to self-register. 

Learning@Wales Enrolment keys:

If you require an enrolment key to access the module click on the link below:

Jump to enrolment keys