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I've heard there are COVID-19 vaccination scams. How do I know if an email, phone call or text is genuine?

Scammers often make contact by email, phone calls, text messages or social media posts. They may even call at your door and may ask you for money.  

There have been reports of scams relating to the COVID-19 vaccine. In Wales, COVID-19 vaccines will only be available through your NHS local health board.  

Remember:

  • The NHS will never ask you for your bank account or card details – the vaccine is free for eligible people.  
  • The NHS will never ask you for your PIN or banking password.  
  • NHS staff will never arrive unannounced at your home to give you the COVID-19 vaccine.  
  • The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or payslips. 

If you receive a call, text message or email claiming to be a COVID-19 vaccine booking line asking for your bank details or for money, this is a scam. Never give your bank details over the phone or email to an unknown source or to anyone who cannot confirm their identity to you. 

There is more information on spotting fraud and scams at www.gov.uk/government/publications/resources-for-raising-awareness-about-vaccine-fraud (external site).