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Communications & Engagement

How engaged a workforce feels, and how well it is communicated with, are critical factors in an organisations’ performance. Engaged employees are good for business as research repeatedly demonstrates a positive link between levels of engagement, and performance, productivity, staff innovation, customer service, staff advocacy, and absenteeism.

Organisations that do not engage their workforce risk losing their best staff and face difficulties when embedding organisational change. It is estimated that two thirds of employees in the UK feel engaged, and organisations that engage their workforce can see productivity increase by up to 20%. Employees who feel engaged at work are more likely to build positive relationships, helping to forge a positive workplace cultures.


CIPD (2014), employee communication factsheet, Rayton, B., Dodge, T. and D’Analeze, G. (2012). Engage for Success: the evidence.

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