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My letter says that you were unable to test my sample for HPV. Why couldn't you test my sample?

There are a number of reasons why we may not have been able to process your sample. Often this is due to a sample taker error or a problem with the vial that your sample was sent in.  Due to you previous cervical screening (smear) test results, we have referred you to colposcopy to check your cervix (neck of the womb) for any changes, therefore it is important that you attend.