We will put our strategy into action through developing digital solutions that meet people’s needs. We will focus on building on innovative approaches that work, putting those who use our services at the heart of what we do, and steadily and constantly focusing on improving the quality of our services.
The Health and Social Care Quality and Engagement (Wales) Act, particularly the ‘duty of quality’ and the ‘duty of candour’, will be a key factor in putting our strategy in place. Supporting this will be a small number of other strategies and approaches.