The issues were identified during an internal review of our processes. Safeguarding processes for people using the online and community test-and-post sexual health service which were not effective and did not meet required legislative standards. This meant that Public Health Wales reported safeguarding information to health boards, rather than to local authorities as we should have. We identified some data handling processes, involving personal data, which were not effective and did not meet required standards.
As soon as we became aware of these issues in November and December 2025, we took immediate steps to resolve them. We have made changes to some of our processes already and are undertaking a review which will help us identify any further improvements.