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FOI 975 - Regency Care Home


Information Requested:

Please could you supply me with information.
What date did REGENCY HOUSE CARE HOME,MILL ROAD,ELY CARDIFF contact  you  of a suspected, or confirmed covid-19 outbreak within their care  home between 4-MARCH-2020 to 11-APRIL-2020, and did public health wales attend the care home.


Information provided for the answer:

Thank you for your recent request dated 19th August 2022.
Our records show enquiries from this care home where they discussed suspected cases during the time period requested. 
These are dated:
4 April 2020
6 April 2020
7 April 2020
Public Health Wales did not visit the home in relation to these enquiries as we do not routinely visit care settings as part of an incident response (either COVID or otherwise).

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of the decision, you should write to the Corporate Complaints Manager, Public Health Wales NHS Trust, 3, Number 2, Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.

If you are not content with the outcome of your complaint or review, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Trust. The Information Commissioner can be contacted at:

Information Commissioner for Wales
2nd Floor
Churchill House
Churchill Way
CF10 2HH

Telephone: 029 2067 8400