Working with Digitally Excluded Communities: Practical Pathways to Action and Impact

A collection of resources for practitioners working with digitally excluded individuals and communities.

Developed through an NIHR-funded study, these resources combine research evidence with the insights and experience of practitioners and experts to explore the causes of digital exclusion, practical approaches to support, and ways to evaluate impact.

• Infographic -A visual summary of the key messages and practical recommendations emerging from the research.

• Practical guide – An evidence-informed guide to understanding, addressing, and evaluating digital exclusion in practice.

• Digital inclusion practitioner personas – Four practitioner-informed personas illustrating how digital exclusion affects different communities and how support can be tailored to individual needs.

A collaborative project involving Public Health Wales, the Nuffield Department of Primary Care Health Sciences at the University of Oxford, Cwmpas, Newydd Housing Association, and Displaced People in Action.