Do we claim overtime or take TOIL for additional hours worked, over and above the normal weekly hours of work? 

Additional hours can be taken as time off in lieu (TOIL) or claimed as overtime.  All those involved in the enhanced response are encouraged to ensure a sensible balance is struck between home life and work life. For that reason, we would encourage staff to take TOIL wherever possible and any member of staff may request to take TOIL as an alternative to overtime payments.