Contacting your GP

  • There is little routine work happening in practices as most staff are managing the COVID-19 emergencies (routine work might be annual health checks, other routine checks for illnesses like diabetes)
  • Don’t go in person to the practice 
  • You must phone
  • If you are phoning on behalf of someone else, the GP should ask to speak directly with the person and assess their capacity. If that is not possible describe steps you have taken in relation to the person’s capacity to give consent. Do you have a Lasting Power of Attorney, is there a Deprivation of Liberty Safeguard in place (DOLS), does the person you care for have a Court of Protection Order in place
  • Make sure you state that the person you care for has a learning disability and/or complex health problems 
  • The person you care for may need to see a GP for another sort of problem – such as  abdominal pain or problems linked to the person’s other health issues
  • Be prepared (and prepare the person you care for) for the fact that the doctor or nurse that you see may be wearing Personal Protective Equipment – mask, apron and gloves
  • The person you care for may need supplies of repeat prescriptions