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Extra Support with Housing Costs

Paying your mortgage

Your home is unlikely to be repossessed for 3 months if you cannot pay your mortgage.

If you are struggling to pay your mortgage, you must speak to your mortgage provider, they may be able to help.

Read the Welsh Government guidance about what to do if you are struggling to pay your mortgage.

Paying your rent

Your landlord must give you notice before they can evict you from your home.

If you are struggling to pay your rent, you must speak to your landlord or letting agent, they may be able to help.

Read the Welsh Government guidance about what to do if you are struggling to pay your rent.

Help to pay back rent arrears

If you’ve not been able to pay your rent and are in rent arrears due to coronavirus, you can apply for a Tenancy Saver Loan from a credit union.

Council tax

You might be able to get a discount or reduction in your council tax.

Contact your local authority.

Discretionary Housing Payments

This can help you pay your housing costs, in addition to getting Housing Benefit and/or Universal Credit.

Welsh Government Nest Scheme

Welsh Government Warm Homes, which includes the Nest scheme, looks to support people in Wales living on a lower income who receive a means tested benefit or live with a respiratory, circulatory or mental health condition. 

Nest offers a range of free, impartial advice and, if you are eligible, a package of free home energy efficiency improvements such as a new boiler, central heating or insulation. This can lower your energy bills and benefit your health and wellbeing.

If you would like to know more about the Nest scheme and to see if you qualify, call Freephone 0808 808 2244 or visit www.nest.gov.wales.